AI-Powered Customer Service Platform
(Confidential)
Built an AI chatbot system that handles 80% of customer queries automatically, reducing response time from hours to seconds.
The Challenge
Our client was overwhelmed with customer queries, leading to long wait times and poor customer satisfaction scores.
Our Solution
Implemented an LLM-based chatbot with custom training, integrated with existing CRM systems, and provided seamless handoff to human agents when needed.
The Results
80% query automation rate, average response time reduced from 4 hours to 30 seconds, customer satisfaction improved by 65%.
“The AI platform has transformed our customer service capabilities beyond recognition.”